How to join
Click on the [Sign Up] link and complete the form in order to create your account.
Once your account is created, you can get welcome points that can be used for payment right away.How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.Payment
We accept the following forms of payment:
- Credit Card (Visa/ MasterCard/ /American Express/ Discover
Shipping Method : Parcel Service
Estimated Delivery time : 7~14 business days after being shipped.
An actual delivery time may vary depending on the weather condition, holidays, and other unknown reasons.
Please understand that we can't control the shipping time.
- Customs and Duties
International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.
All related fees are the responsibility of the recipient.
Please be advised that these charges are levied by the destination country and we do not have control over them.
* Please check with your customs office to see if you can import the items, and if any additional licenses or permits are needed.Return/Exchange/Refunds
As most of our items are handmade and engraved we do not offer return in principle.
However, if your purchased item is defective, we will exchange with no charge.
Before making any returns or exchanges, you should leave a message about the problem at the Q&A board or firstname.lastname@example.org within three days of receipt.
You are required to attatch the photos of the received product(s) and order number.
- When the chain breaks within 7 days after receiving the purchase.
- When the clasp doesn’t work properly within 7 days after receiving the purchase.
- When the item is different from your order. (an error in engraving or etc.)
- Normal wear and tear
- Initial or starsign items
- Engraved items
- Personal order made items
Returns that are shipped to us without any prior consent are not accepted.